By accessing this website or engaging Polynexa Labs ("we," "us," or "our") for any service, you agree to be bound by these Terms of Service. If you do not agree, please do not use this site or our services.
These Terms apply to all visitors, clients, and anyone who engages with our services, whether initiated through this website, email, phone, or any other channel.
Polynexa Labs provides design and marketing services to small businesses, including but not limited to:
The specific scope, deliverables, timeline, and pricing for each project are defined in a separate written agreement or proposal provided to the client before work begins.
All projects begin with a written proposal that outlines the scope of work, deliverables, revisions included, timeline, and total cost. Work does not begin until the client has reviewed and approved the proposal in writing (email confirmation is acceptable).
Any work requested outside the approved scope will be quoted separately and requires written approval before proceeding.
Standard payment structure is as follows:
For larger or ongoing projects, a custom payment schedule will be outlined in the project proposal. All fees are in U.S. dollars. Invoices are due within 14 days of issuance unless otherwise agreed in writing.
Late payments (beyond 14 days) may incur a 1.5% monthly service charge. Work may be paused on active projects with outstanding unpaid invoices.
The number of revision rounds included in any project will be specified in the proposal. Revisions are understood to be adjustments within the approved creative direction. Requests for entirely new concepts or substantial directional changes after an initial concept has been approved may be quoted as additional work.
Upon receipt of final payment in full, the client receives full ownership and rights to all final deliverables created specifically for their project. This includes logo files, web designs, and other custom-created assets.
Polynexa Labs retains the right to display completed work in our portfolio, website, and promotional materials unless the client requests otherwise in writing.
Ownership of deliverables transfers to the client only upon receipt of full payment. Work in progress or partially paid projects remain the property of Polynexa Labs until payment is complete.
Stock images, licensed fonts, third-party plugins, or other third-party assets incorporated into a project remain subject to their respective license agreements. We will identify any such assets in the project deliverables.
To ensure timely project delivery, clients agree to:
Project timelines may be extended due to delays caused by late client feedback or missing materials. Such delays do not entitle the client to a refund or discount.
Deposits are non-refundable once work has commenced. If a client cancels a project after work has begun, they are responsible for payment of all work completed to date, calculated on a prorated basis against the project total.
If Polynexa Labs is unable to complete a project due to circumstances within our control, we will issue a prorated refund for work not yet completed.
Polynexa Labs will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim arising from a project shall not exceed the total fees paid by the client for that specific project.
We do not guarantee specific results from marketing or SEO services. Digital marketing outcomes depend on many factors outside our control, including platform algorithm changes, market conditions, and competitive factors.
The content on polynexalabs.com — including text, graphics, logos, and images — is the property of Polynexa Labs and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use any content from this site without our written permission.
This website is provided "as is." We make no warranties about its availability, accuracy, or fitness for any particular purpose.
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services will be resolved in the courts of Broward County, Florida.
We reserve the right to update these Terms at any time. Changes will be reflected by the updated date at the top of this page. Continued use of this site or our services after changes constitutes acceptance of the updated Terms.